A sample of Public Library Services in the UK and Republic of Ireland currently subscribing to smartsm:
View client comments here >
A sample of comments from smartsm clients in the UK and Republic of Ireland:
"The decision to sign up for smartsm is part of Doncaster’s long term improvement plan for its libraries, which is aimed at providing a more focused community based service to our customers. Alongside the new (Axiell) library management system that will be introduced later in 2010, smartsm will provide information on stock levels and performance that will enable us to respond quickly to local demands and aspirations, and to make evidence based decisions that will ensure we make the best possible use of our stock in a time when resources are under increasing pressure"
John Seeley, Stock Development Manager, Doncaster Library Service
"Merton’s libraries senior management team have been looking at a range of tools that would help us deliver better outcomes for our service and we were particularly impressed with the smartsm tool. As our stock is our most significant product, the provision of the right titles in the right places is fundamental to making the stock work hard and making sure our customers are getting the best access to it. In a climate of reducing resources but increasing requirements to engage our communities, we see this as a method for delivering value for money and improved customer satisfaction"
Anthony Hopkins, Library Performance and Operations Manager, Merton Library Service
"We are pleased to be the first library service in the Republic of Ireland to embrace EBSM provided by smartsm. We are hoping that in these days of financial difficulty that smartsm will help us to maximise our stock budget and maintain or even improve our stock provision to our valued customers"
Bridget Cribbin, Senior Executive Librarian - South Dublin Libraries
"We are very excited about the possibilities offered by the smartsm software in terms of getting the maximum value for money out of our stock. With a branch network of 28 libraries and a stock of over 1 million items, trying to optimise stock exploitation can be a daunting task. We see smartsm as providing us with a scientific way of approaching this, and are very pleased to be one of the first libraries in Ireland to implement this software"
Eileen O'Brien, Senior Executive Librarian - Cork County Libraries
“We are delighted with the consortium arrangement we have made with smartsm for the next three years. Each individual service will benefit from smartsm in their own right, but we are also looking to the additional benefits that will be possible for a wider group of services working together. It will be a vital strand of our strategy to achieve value for money and excellent customer services in these challenging times.”
Julie Spencer MBE, Head of Library and Museum Services in Bolton and Chair of the Society of Chief Librarians North West
“For Bexley, signing up to smartsm will tie-in with corporate moves towards smarter ways of working, enabling us to evaluate, manage and promote our stock more effectively. We are confident that using smartsm will enable us to maximise the available stock budget and eliminate as much time-consuming manual stock management as possible. An added bonus for us will be to use the Promotion tool to experiment, monitor and evaluate much more effectively the impact our stock promotions have and provide us with strong evidence on whether what we do is having any impact on issues”
Janice Thomas, Stock and Reader Development Librarian - Bexley Libraries
"Newcastle's award winning library service has a track record of innovation and excellent customer service. Following the successful implementation of self-issue at 5 libraries, with another 4 to follow later this year, we need new effective ways of exploiting and managing our stock. We hope that smartsm will provide a solution to improve the stock available to customers and make our existing stock work harder!"
David Fay, City Libraries' Manager - Newcastle City Libraries
"In Nottinghamshire, we are determined to make best use of our resources, particularly in these challenging times, and we look forward to being able to use smartsm to improve our efficiency. We are particularly enthusiastic about being able to have stock management information at the fingertips of all of our staff, and being able to use smartsm to complement our investment in RFID technology. In addition, we look forward to using the procurement tools to inform our buying and gain most value from our bookfund"
Kirsty Blyth, Service Manager: Readers and Resources - Nottinghamshire Libraries
“For Birmingham, signing up to smartsm will enable us to manage and promote our stock more effectively, in line with corporate drives for service transformation. We fully expect this powerful tool to help us to evaluate how well existing stock is working and to promote new stock - to get the best possible value for every pound spent”
Marie Stanford, Head of Bibliographic Services - Birmingham City Libraries
